Our table at Tashan should have been a very easy table to please.
1. We all deeply enjoy and are enthusiastic about Indian food.
2. Two of us are Tiffin regulars.
3. We love food and want to have a good time.
4. We all read the 3 bell review and were even more excited about our meal there.
Well, our experience was not as smooth. When you're paying a certain price point for your meal, you expect a higher level of service. Remembering simple details is important. If you have a table of 4 vegans and 1 non-vegan, make a note and communicate that with your runners. It wasn't even our dietary specifications (which we had to re-iterate throughout the meal), it was the overall inattentiveness and forgetfulness that resonated throughout our poorly paced, rushed meal.
All of dishes we ordered came out at the same time. We could have eaten and left in 5 minutes.
Except our naan was delayed because we had ordered two baskets, one vegan and one regular. It did not appear until after we had finished our food and miscommunication between the server and her two runners and the kitchen. Then dessert service took forever and we were left waiting for tea and the two coffees we had ordered arrived by the time the tea-drinkers had finished. We had to ask 3 times to see a tea selection. One of the coffee cups was still wet inside, so that sugar had crusted and stuck to the bottom, rock hard.
Dishes were not explained and one of our party almost took a bite of paneer thinking it was potato in the darkly lit room. We had asked for no paneer in the dishes. Not once did our server ask how anything was and I'm sure she overheard some of our complaints and yet she did not ask about our experience or make any attempt to smooth it over.
Considering the wonderful vegan meal for 5 that had been delivered flawlessly with a flick of the wrist at New York's Junoon, Indian dining at some of its finest, we were left feeling cold.
Considering that we could have wandered a few blocks away to Circles for the city's best thai, at a fraction of the price and received much better service in a much more modest dining room, we were left feeling cheated.
Considering that the food at Tashan was very promising and flavorful and inspired in a fun setting, that the service could so cloud our meal was striking.
If you do make the trip to Tashan, some of the dishes we enjoyed best: Clay-baked Potato Chaat (a nice delivery system for sampling the chutney), Aloo Tikki, and the Gol Gappa (shown), durum puffs filled with potato and drizzled with mint-cilantro water.